Returns

We will accept returns and exchanges on most pieces (see below for exceptions). Items must be returned within 14 days of delivery. After 14 days, all sales are final.

Since our designs are crafted by hand, all returns will incur a 10% restocking fee. This fee covers the labor required to resize and polish the returned piece. Please contact us prior to sending your jewelry back, so we can be sure it arrives safely. If your piece arrived with a GIA certificate, you must return it along with the ring. A $250 fee will be assessed if the GIA certificate is not returned.

Clients are responsible for return shipping costs, and we highly recommend that you insure your package - we are not responsible for items lost in the mail. 

All customized jewelry (including those with upgraded diamonds) are final sale. We will not accept returns on any customized piece.

If you purchased your jewelry at a Melanie Casey authorized dealer, you must return it to that location.

Exchanges

If you wish to exchange your piece, we can do so within 14 days of receipt of your original purchase. The full amount will be credited to another piece of equal or lesser value. This credit may only be used to exchange for a piece that is immediately available; not applicable to future purchases or transferable to another customer. Limited to one exchange per piece. Please contact us to initiate your exchange process.