{"product_id":"repair-request","title":"Repair Request","description":"\u003cmeta charset=\"utf-8\"\u003e\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003eWe offer a limited lifetime warranty for your Melanie Casey jewelry. Some exclusions apply.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf you have taken your Melanie Casey jewelry to another jeweler for service, this voids our warranty.\u003c\/li\u003e\n\u003cli\u003eRepair, resizing, and refinishing services are non-transferable. If services are requested by someone other than the original buyer, a fee will apply.\u003c\/li\u003e\n\u003cli\u003eAlways contact us right away if your Melanie Casey jewelry becomes damaged.\u003c\/li\u003e\n\u003cli\u003eOur warranty applies to manufacturing issues, not normal wear and tear.\u003c\/li\u003e\n\u003cli\u003eWe will resize your ring one time, without a service fee. Resize requests must be made within 3 months of order delivery. A resizing fee of $30 will apply if the request falls outside of these parameters.\u003c\/li\u003e\n\u003cli\u003eThe buyer is responsible for shipping to and from our studio, including customs fees for international clients. Many countries do not require clients to pay VAT charges twice on the same piece of jewelry, but it is the client's responsibility to inquire with their customs office about this, and to pay any required fees. \u003c\/li\u003e\n\u003cli\u003eThe $10.50 you will pay here covers shipping your ring back to you in the US upon completion of the repair service. \u003c\/li\u003e\n\u003cli\u003eNo warranty is available on center stones with a replacement value over 500usd. If you plan to privately insure your ring, an appraisal can be requested at the time of purchase for no additional fee.\u003c\/li\u003e\n\u003cli\u003eIf you believe your jewelry repair falls under our warranty terms, please email us at questions@melaniecasey.com prior to submitting this repair request. Once approved, you may submit this request and send your jewelry back to our studio for the repair service.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eOur current timeline for repairs is 4-6 weeks from the time we receive your ring.\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMailing Instructions\u003c\/strong\u003e\u003c\/p\u003e\n\u003caddress\u003eMelanie Casey\u003c\/address\u003e\u003caddress\u003e1007 Osgood Street\u003c\/address\u003e\u003caddress\u003eNorth Andover, MA 01845\u003c\/address\u003e\u003caddress\u003e\u003c\/address\u003e\u003caddress\u003e\u003c\/address\u003e\n\u003cp\u003e\u003cstrong\u003eWhen mailing your jewelry, please be sure to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePackage in a box so your jewelry reaches us safely and intact. We do not recommend using a padded mailer or envelope.\u003c\/li\u003e\n\u003cli\u003eRequire a signature for delivery\u003c\/li\u003e\n\u003cli\u003eInclude your name, shipping address, and email address on the inside of the box\u003c\/li\u003e\n\u003cli\u003eOnce you have your tracking number, please email us so we can ensure safe delivery and quick processing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eAllow us 2-4 business days to process your returned package.  Once processed, we will email you to confirm it has arrived.\u003c\/span\u003e\u003c\/p\u003e","brand":"Melanie Casey","offers":[{"title":"2","offer_id":33035565170747,"sku":"Resize-Stockist-1","price":30.0,"currency_code":"USD","in_stock":true},{"title":"2.5","offer_id":33035565203515,"sku":"Resize-Stockist-2","price":30.0,"currency_code":"USD","in_stock":true},{"title":"3","offer_id":33035565236283,"sku":"Resize-Stockist-3","price":30.0,"currency_code":"USD","in_stock":true},{"title":"3.5","offer_id":33035565269051,"sku":"Resize-Stockist-4","price":30.0,"currency_code":"USD","in_stock":true},{"title":"4","offer_id":33035565301819,"sku":"Resize-Stockist-5","price":30.0,"currency_code":"USD","in_stock":true},{"title":"4.5","offer_id":33035565334587,"sku":"Resize-Stockist-6","price":30.0,"currency_code":"USD","in_stock":true},{"title":"5","offer_id":33035565367355,"sku":"Resize-Stockist-7","price":30.0,"currency_code":"USD","in_stock":true},{"title":"5.5","offer_id":33035565400123,"sku":"Resize-Stockist-8","price":30.0,"currency_code":"USD","in_stock":true},{"title":"6","offer_id":33035565432891,"sku":"Resize-Stockist-9","price":30.0,"currency_code":"USD","in_stock":true},{"title":"6.5","offer_id":33035565465659,"sku":"Resize-Stockist-10","price":30.0,"currency_code":"USD","in_stock":true},{"title":"7","offer_id":33035565498427,"sku":"Resize-Stockist-11","price":30.0,"currency_code":"USD","in_stock":true},{"title":"7.5","offer_id":33035565531195,"sku":"Resize-Stockist-12","price":30.0,"currency_code":"USD","in_stock":true},{"title":"8","offer_id":33035565563963,"sku":"Resize-Stockist-13","price":30.0,"currency_code":"USD","in_stock":true},{"title":"8.5","offer_id":33035565596731,"sku":"Resize-Stockist-14","price":30.0,"currency_code":"USD","in_stock":true},{"title":"9","offer_id":33035565629499,"sku":"Resize-Stockist-15","price":30.0,"currency_code":"USD","in_stock":true},{"title":"9.5","offer_id":33035565662267,"sku":"Resize-Stockist-16","price":30.0,"currency_code":"USD","in_stock":true},{"title":"10","offer_id":33035565695035,"sku":"Resize-Stockist-17","price":30.0,"currency_code":"USD","in_stock":true},{"title":"10.5","offer_id":33035565727803,"sku":"Resize-Stockist-18","price":30.0,"currency_code":"USD","in_stock":true},{"title":"11","offer_id":33035565793339,"sku":"Resize-Stockist-19","price":30.0,"currency_code":"USD","in_stock":true},{"title":"11.5","offer_id":33035565826107,"sku":"Resize-Stockist-20","price":30.0,"currency_code":"USD","in_stock":true},{"title":"12","offer_id":33035565858875,"sku":"Resize-Stockist-21","price":30.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0354\/2050\/4123\/products\/MelanieCasey-398-cropped_4b54d5ed-6f4d-43ae-a6b5-f0893ff661d8.jpg?v=1691476456","url":"https:\/\/melanie-2020-test.myshopify.com\/products\/repair-request","provider":"Melanie Casey Test","version":"1.0","type":"link"}